oklb Privacy Policy

1. Data Controller

1.1 For the purposes of this Privacy Policy, oklb acts as the data controller in respect of the personal data collected from members and visitors to the oklb platform at oklb.ws. As data controller, oklb determines the purposes and means of processing your personal data.

1.2 If you have any questions or concerns about how oklb handles your personal data, or if you wish to exercise any of your data rights described in section 9 of this policy, you may contact our data support team directly at [email protected]. We aim to respond to all data-related inquiries within 48 hours (Bangladesh Standard Time, UTC+6).

2. Data We Collect

2.1 oklb collects personal data in three principal ways: (a) data you provide to us directly when you register, verify your account, make deposits or withdrawals, or contact our support team; (b) data collected automatically when you interact with the oklb platform; and (c) data received from trusted third-party service providers such as payment processors and identity verification partners.

2.2 Data you provide directly includes: full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi), email address, mobile phone number, government-issued identity document details (National Identity Card, passport, or birth certificate), and payment method details (such as your bKash or Nagad mobile number, or the last four digits of your Visa or Mastercard).

2.3 Data collected automatically when you use the platform includes: your IP address, device identifiers, browser type and version, operating system, referring URL, pages visited within the oklb platform, features used, games played, bets placed, session start and end timestamps, and the outcomes of games and sporting events you wagered on.

2.4 Data received from third parties includes identity and age verification results from KYC service providers, fraud risk scores from payment security partners, and, where applicable, information from responsible gaming databases that indicate whether an individual has registered a self-exclusion with any relevant scheme.

2.5 You are not obligated to provide oklb with your personal data. However, if you decline to provide data that is required for registration or KYC verification, oklb will be unable to create your account or process withdrawal requests, as applicable.

3. Legal Basis for Processing

3.1 oklb processes your personal data on the following legal bases, depending on the type of data and the purpose for which it is processed:

• Contractual necessity: Processing that is necessary to fulfil our contract with you as a registered member, including account creation, deposit processing, withdrawal processing, and delivery of betting and gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, age verification requirements (21+), and record-keeping obligations.
• Legitimate interests: Processing carried out for oklb's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and platform analytics and improvement, provided such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given consent, primarily for the purpose of sending you marketing communications and promotional offers. You may withdraw your marketing consent at any time without affecting the lawfulness of processing that took place before withdrawal.

4. How We Use Your Personal Data

4.1 oklb uses the personal data it collects for the following specific purposes:

• Creating and administering your oklb member account, including verifying your identity and confirming that you meet the minimum age requirement of 21 years.
• Processing deposits made via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, and processing withdrawal requests to your verified payment method.
• Delivering the betting, casino, live dealer, slots, and crash game services you have requested through the oklb platform.
• Applying and administering bonuses and promotional offers, including welcome bonuses, reload bonuses, and seasonal promotions for events such as BPL cricket season, Eid, and Pohela Boishakh.
• Monitoring your account activity to detect and prevent fraudulent transactions, money laundering, collusion, and other prohibited conduct as defined in our Terms & Conditions.
• Monitoring your gaming patterns to fulfil our responsible gaming obligations, including triggering cooling-off reminders, enforcing self-exclusion periods, and applying deposit limits you have set.
• Communicating with you about your account, including security alerts, transaction confirmations, and responses to support inquiries submitted to [email protected].
• Sending you promotional communications and bonus offers (only where you have provided consent to receive marketing communications).
• Analysing aggregated, anonymised usage data to understand how members use the oklb platform and to improve the design, performance, and content of our services.
• Complying with any legal or regulatory obligations applicable to oklb's operation of an online betting and gaming platform serving Bangladesh.

5. Data Sharing and Third Parties

5.1 oklb does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Your personal data may be shared with third parties only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the minimum personal and financial data necessary to process your deposit or withdrawal transaction securely.
• KYC and identity verification providers: Third-party identity verification services receive your identity document details and date of birth solely for the purpose of confirming your identity and verifying that you meet the 21+ age requirement.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your account session token and game preferences to deliver their content within the oklb platform. These providers are contractually prohibited from using this data for any purpose other than delivering the requested game.
• Platform infrastructure providers: oklb uses trusted cloud hosting, content delivery, and security service providers who process data on oklb's behalf under strict data processing agreements. These providers have no right to use your personal data for their own purposes.
• Legal and regulatory disclosure: oklb may disclose personal data to law enforcement agencies, financial intelligence units, or other government authorities where required by applicable law, court order, or where oklb determines in good faith that such disclosure is necessary to protect the rights, safety, or property of oklb, its members, or the public.

5.2 All third parties with whom oklb shares personal data are required, by contract, to implement appropriate technical and organisational measures to protect that data and to process it only in accordance with oklb's instructions and applicable data protection law.

6. Cookies and Tracking Technologies

6.1 The oklb platform uses cookies and similar tracking technologies to deliver a functional and personalised experience. Cookies are small text files placed on your device by the oklb platform when you visit. They allow oklb to recognise your device across sessions, remember your preferences, keep your session secure, and analyse how you use the platform.

6.2 oklb uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as your preferred language, display settings, and recently played games to personalise your experience on return visits.
• Analytics cookies: Collect anonymised information about how visitors navigate the oklb platform — which pages are visited most, where errors occur, and how long sessions last. This data is used solely to improve oklb's service and is not linked to your personal identity.
• Session security cookies: Used to detect and prevent fraudulent login attempts, protect against account takeover, and enforce responsible gaming session time limits you have configured.

6.3 You may configure your browser to block or delete cookies. However, please note that disabling strictly necessary cookies will impair the functionality of the oklb platform and may prevent you from logging in or completing transactions. oklb does not use cookies to serve third-party advertising.

7. Data Retention

7.1 oklb retains your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, including the duration of your active membership, and for such further period as may be required to comply with legal and regulatory obligations.

7.2 Specifically, the following retention periods apply:

• Account and identity data: Retained for the duration of your active membership plus a minimum of 5 years after account closure to satisfy AML record-keeping obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by applicable financial regulations.
• KYC documents: Retained for the duration of your active membership plus 5 years after account closure. Original document images are deleted once verification is complete; only the verification result and metadata are retained.
• Support communications: Retained for 3 years from the date of the relevant communication.
• Technical and usage data: Retained in identifiable form for 12 months; thereafter aggregated and anonymised for analytical purposes with no retention limit applying to the anonymised data.
• Marketing preference records: Retained for the duration of your membership plus 2 years to evidence your consent or opt-out decision.

7.3 When your personal data reaches the end of its applicable retention period, oklb will securely delete or irreversibly anonymise it using industry-standard data destruction methods.

8. Data Security

8.1 oklb implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the oklb platform.
• Encryption of sensitive data fields (including passwords, payment details, and identity document references) at rest in oklb's databases.
• Role-based access controls ensuring that oklb staff can only access personal data that is necessary for their specific job function.
• Multi-factor authentication enforced for all oklb staff who have access to member personal data.
• Regular independent security audits and penetration testing of the oklb platform infrastructure.
• Automated real-time monitoring for suspicious activity patterns, including unusual login attempts, atypical transaction behaviour, and potential account takeover indicators.
• Incident response procedures designed to identify, contain, and remediate data security incidents promptly.

8.2 In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected members, oklb will notify affected members without undue delay and will take all necessary steps to mitigate the impact of the breach.

8.3 While oklb takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own device and account credentials. If you suspect that your account has been compromised, please contact [email protected] immediately.

9. Your Data Rights

9.1 As an oklb member, you have the following rights in respect of the personal data oklb holds about you. To exercise any of these rights, please submit a written request to [email protected]. oklb will respond to all data rights requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data oklb holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data oklb holds about you. For minor corrections (such as contact details), you may also update your data directly via your account settings.
• Right to Erasure: You have the right to request that oklb delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where the data has been processed unlawfully. This right is subject to oklb's legal retention obligations — for example, AML regulations require oklb to retain certain transaction records for a minimum of 5 years.
• Right to Restriction: You have the right to request that oklb restricts processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to oklb in a structured, commonly used, machine-readable format, and to request that it be transmitted to another service provider where technically feasible.
• Right to Object: You have the right to object to processing of your personal data that is based on oklb's legitimate interests, including processing for direct marketing purposes. Where you object to direct marketing, oklb will cease processing your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

9.2 oklb will not charge a fee for handling data rights requests unless a request is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may apply. oklb will notify you in advance if a fee is to be charged.

10. Minors and Age Restriction

10.1 The oklb platform is strictly for adults aged 21 years and above. oklb does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the oklb registration and KYC process.

10.2 If oklb discovers or is notified that personal data has been collected from an individual under the age of 21, it will immediately close the relevant account, delete all personal data associated with that account, and return any real-money balance to the payment source. Parents or guardians who believe that a minor has registered on the oklb platform should contact [email protected] immediately.

11. Marketing Communications

11.1 With your consent, oklb may send you promotional communications about new games, bonus offers, seasonal promotions, and platform updates via email or SMS. oklb will only send marketing communications to members who have explicitly opted in to receive them during registration or through their account settings.

11.2 You may opt out of marketing communications at any time by: (a) clicking the unsubscribe link included in any promotional email; (b) updating your communication preferences in your oklb account settings; or (c) contacting our support team at [email protected]. Opting out of marketing communications will not affect your ability to receive transactional messages such as account security alerts, deposit confirmations, and withdrawal notifications.

11.3 oklb does not use your personal data for automated profiling that produces legal or similarly significant effects on you without human review.

12. International Data Transfers

12.1 oklb's primary platform infrastructure is operated from servers located in Bangladesh and in secure data centres in compliant jurisdictions. In some cases, your personal data may be processed by third-party service providers (such as cloud infrastructure partners or game content studios) whose servers are located outside Bangladesh.

12.2 Where personal data is transferred outside Bangladesh, oklb ensures that appropriate safeguards are in place to protect the data, including contractual data processing agreements that impose data protection standards consistent with this Privacy Policy on all recipient parties.

12.3 oklb does not transfer personal data to any country or jurisdiction that does not provide an adequate level of data protection without first implementing appropriate safeguards. For questions about international transfers, please contact [email protected].

13. Changes to This Privacy Policy

13.1 oklb reserves the right to update this Privacy Policy at any time. We will provide at least 7 days' advance notice of any material changes via the email address registered to your oklb account and via a prominent notice displayed within the platform.

13.2 The date on which this Privacy Policy was last reviewed is noted at the top of this page and in the table of contents sidebar. The current version of this policy supersedes all previous versions.

13.3 Your continued use of the oklb platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Privacy Policy, you must cease using the platform and may request account closure as described in section 12.1 of our Terms & Conditions.

14. Contact and Data Inquiries

14.1 For any questions, concerns, or requests related to this Privacy Policy or to the personal data oklb holds about you, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Under 48 hours for data rights requests; under 30 minutes for general support inquiries during normal operating conditions
• Language: English
• Platform: oklb.ws